SAP Knowledge Base Article - Public

2542098 - The 'Role' field is Missing in Workflow Define Actions for Account Business Object


The Role field is missing under Define Action in Account Workflow Rules.

Reproducing the Issue

  1. Go to the Administrator workcenter.
  2. Select the Workflow Rules view.
  3. Click on 'New' for creating new workflow rule.
  4. Select Business Object: Account.
  5. Go to 3rd step 'Define Actions'.
  6. Select Rule Type: Field Update.
  7. Click on Add
  8. Standard field 'Role' is not available in Field dropdown.


Currently in C4C is not possible to select a field 'Role' under define actions for BO Account.


This is the existing behavior of SAP Hybris Cloud for Customer.


KBA , LOD-CRM-EMP , Employee , How To


SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1708