SAP Knowledge Base Article - Public

2542020 - Broadcast Logs Incorrect or Missing


The logs for some broadcasts are missing or incomplete. The error details and / or the confirmation of successful delivery are not shown in the logs. This happens in both the Last Broadcast Run tab, as well as the log details.


  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

  1. Go to the work center Business Analytics.
  2. Choose the view Broadcasts.
  3. Mark a broadcast and either click on View Logs, or check the Last Run tab underneath the broadcast table.

You notice that some logs are missing. For example:

  • The broadcast resulted in an error (orange symbol), however no error details are shown.
  • The broadcast was successful (green symbol), but no confirmation is shown that it was delivered. This may also happen for only one or a few recipients.


This behavior can happen in the following circumstances:

  • Several broadcasts are created by the same user.
  • Several broadcasts are scheduled to run at the same time.

The broadcasts that fulfil these conditions share the same log number. This is the reason for the logs becoming inconsistent.


To avoid this issue, please change the schedule of one of the broadcasts so that it starts at a different time. This will change the log number and the issue does not occur.


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SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions