SAP Knowledge Base Article - Preview

2541237 - Business Role logo text is not shown on IC CRM WebClient UI

Symptom

When you logon CRM WebClient with an IC business role (In CRM Interaction Center), the logo text of a custom business role is not shown beside the logo on the left up corner of the page, even logo text has been maintained under the business role via customizing path SPRO->Customer Relationship Management->UI Framework->Business Roles->Define Business Role. You may find such issue after system upgrade.

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Environment

  • SAP Customer Relationship Management 7.0 Ehp1 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Logo Text, Business role, Layout Profile, Msg Area Comp ID, ICHDRMESSAGE , KBA , CRM-IC-FRW , Framework , CA-WUI-UI , User Interface , Problem

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