Symptom
Employee Referral email contains two company logos
Environment
SAP SuccessFactors Recruiting Management
Email notifications
Reproducing the Issue
The Employee Referral email contains two company logos, even though the customer only manually inserted one logo image into their email template.
Cause
The email system automatically inserts / embeds the saved company logo into the email, even though this is not apparent in the template (there is no [[LOGO]] token in the template).
Resolution
Do not manually insert a company logo into the email template as the system inserts / embeds one automatically when the email is being generated and mailed.
Keywords
Email, referral email, template, company logo, logo, token , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem