SAP Knowledge Base Article - Public

2539613 - State Field Greyed Out When Creating a Lead

Symptom

When creating a new Lead, the field State is greyed out.

Reproducing the Issue

  1. Open the Sales work center.
  2. Open Leads view.
  3. Click on New.

The field State is greyed out. You cannot edit it.

Cause

There are mandatory fields that need to be maintained before editing the State field.

Resolution

This is the expected system behavior. In order to edit this field:

  1. Open the Sales work center.
  2. Open Leads view.
  3. Click on New.
  4. Add the Company name.
  5. Add the Country.

You will now be able to edit the State field.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711