SAP Knowledge Base Article - Public

2536862 - Request Denied error when launching content on macOS/OS X

Symptom

On macOS/OS X, upon launching content hosted on iContent, a "Your request has been denied." error is seen.

MacOS.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create an Item that has content hosted on iContent
  2. Log in to SuccessFactors through macOS using Safari or Chrome
  3. Launch the content

Cause

Due to default security settings on Safari, the error is experienced. Cookies are required as per the HXM End User Requirements (login may be required).

Resolution

Please check with the browser manufacturer's site for the latest steps on how to enable cookies. 
If the issue is not resolved, please get with your IT department as there might be settings pushed out by your company.

Keywords

lms, sf, successfactors, icontent, content, osx, macos, denied, request, error, , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS-PCM , iContent , Problem

Product

SAP SuccessFactors Learning all versions