SAP Knowledge Base Article - Preview

2536330 - In-place (FlexNet), MSI and Merge Modules upgrade from Crystal Reports for Visual Studio SP xx to SP 21 does not work

Symptom

Actions: Install SAP Crystal Reports, developer version for Microsoft Visual Studio SP21  (32-bit) (without manually removing SPxx before that).

Observed: When attempting to initiate report preparation, the message box is displayed:

--------------------------- Crystal Reports ---------------------------

An error has occurred while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient, or the Crystal Reports runtime is not installed correctly. Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required. Please go to http://www.businessobjects.com/support for more information.

--------------------------- OK ---------------------------

Workarounds : Either: Run Repair from Add/Remove programs. Remove existing CR installation before installing SP21. Why the workarounds are not acceptable : Our product installs Crystal Runtimes (32 and 64 bit) as a prerequisite.   We need to be able to upgrade the installation of Crystal Reports runtime without requiring system administrators to do manual pre- or post- cleanup.


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Environment

  • SAP Crystal Reports, developer version for Microsoft Visual Studio SPxx installed (32-bit)
  • Upgrade to SAP Crystal Reports, developer version for Microsoft Visual Studio SP21 installed (32-bit)

Product

SAP Crystal Reports, developer version for Microsoft Visual Studio

Keywords

cr for vs, .net, flexnet,In-Place, MSI, redist, Merge Modules, SP21 , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , Problem

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