When creating a new Over-The-Counter Sale and entering an Account Name or ID, the Ship-To party field is not automatically filled and remains empty.
Reproducing the Issue
- Go to the Over-the-Counter Sales work center.
- Select New Over-the-Counter Sale from the Common Tasks section.
- Click on View All.
- In the Name field for the account enter ABC (ABC represents the ID of the account).
The Payer and Bill-To parties are automatically determined as per the Determination of Involved Parties you maintained in Business Configuration, but the Ship-To party field remains empty.
You expected that the Ship-To party is also automatically determined by the system as maintained in your Business Configuration.
Over-The-Counter Sales function is different than the standard Sales Order process. It is the selling of goods to a customer in an Over-The-Counter Sales process with goods movement. The buyer obtains the goods in person and hence there is no Ship-To proposition.
This is the expected system behaviour.
In case you need a Ship-To party you can enter it manually or select it from the value selection.
KBA , over the counter sale , determination , ship to , AP-ODP-OD , Outbound Delivery , Product Enhancement