The fields Notes From Last Visit and Last Visit Date/Time get updated with the data from the visit you have completed.
Reproducing the Issue
- Go to the Customers work center.
- Open an Account.
- Go to Visits tab.
- Open a Visit.
- Click on Actions -> Set as Complete.
The fields Notes From Last Visit and Last Visit Date/Time get updated with the data from this visit.
When the visit is in process, the field Notes From Last Visit and Last Visit Date/Time will pickup data from the last completed visit for this account.
When you complete this visit, it will be itself the last completed visit for this account, meaning the data from the fields Notes From Last Visit and Last Visit Date/Time will be filled with entries from this very visit.
This is the expected system behavior.
You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:
- If you are a partner: please use firstname.lastname@example.org or the Partnerfinder
- If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page
An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://ideas.sap.com/SAPCloudforCustomer
KBA , LOD-CRM-ACC , Account , How To