SAP Knowledge Base Article - Public

2533915 - SAP SuccessFactors SSL Certificate Renewal Schedule and Public Certificate Repository

Symptom

In our ongoing efforts to build and manage transparency with our customers, we are happy to publish our SSL certificate life-cycle in advance to enable your environment with the latest secured SSL certificates. This KB article will be used to consolidate and publish all SSL certificates with their tentative deployment date and public certificate download links. This article also contains an FAQ section with relevant information on this topic. It's highly recommend you read the FAQ section before opening a Support Incident.

SSL Certificate Renewal Notifications will be published 90 and 60 days prior to the certificate expiration date to remind you of the “call to action”. Be advised we will initiate the deployment process 30 days prior to the certificate expiration date. You will receive a final notification 7 days prior to the deployment of the certificate. You're encouraged to bookmark this KB article. If you are not familiar with making the required changes, please notify your company's internal IT department and request for the changes to be made as soon as possible.

Environment

SAP SuccessFactors HXM Suite

Resolution

Schedule for Updating the SSL Certificates:

Certificate Common Name Tentative Deployment Date Public Certificate Link
Certificates Expiring in 2021

 

*.lms.sapsf.eu    Feb-2021

Certificate Link: Navigate to the Attachments section and download the "lms.sapsf.eu2021.cer" file

Validity Start Date: 8-Dec-2019

Validity End Date: 07-Mar-2021

*.sapsf.eu   (DC16 Only) Mar-2021

Certificate Link: Navigate to the Attachments section and download the "sapsf.eu2021.cer" file

Validity Start Date: 21-Jan-2020

Validity End Date: 16-Apr-2021

*.successfactors.com April-2021

Certificate Link: Navigate to the Attachments section and download the "successfactors.com2021.cer" file


Validity Start Date: 09-Feb-2020

Validity End Date: 9-May-2021

*.lms.sapsf.cn April-2021

Certificate Link: Navigate to the Attachments section and download the "lms.sapsf.cn2021.cer" file

Validity Start Date: 23-Feb-2020

Validity End Date: 21-May-2021

*.sapjam.com May-2021

Certificate Link: Navigate to the Attachments section and download the "sapjam.com2021.cer" file

Validity Start Date: 19-Mar-2020

Validity End Date: 13-Jun-2021

demodeveloper.sapjam.com May-2021

Certificate Link: Navigate to the Attachments section and download the "demodeveloper.sapjam.com2021.cer" file

Validity Start Date: 25-Mar-2020

Validity End Date: 12-Jun-2021

*.sapsf.eu   (DC2 & DC12) Jun-2021

Certificate Link: Navigate to the Attachments section and download the "sapsf.eu_dc2_dc12_2021.cer" file

Validity Start Date: 6-Apr-2020

Validity End Date: 5-Jul-2021

*.successfactors.eu Jun-2021

Certificate Link: Navigate to the Attachments section and download the "successfactors.eu2021.cer" file

Validity Start Date: 13-Apr-2020

Validity End Date: 11-Jul-2021

*.sapsf.cn Jun-2021

Certificate Link: Navigate to the Attachments section and download the "sapsf.cn2021.cer" file

Validity Start Date: 19-Apr-2020

Validity End Date: 17-Jul-2021

jam15.sapsf.cn

July-2021

Certificate Link: Navigate to the Attachments section and download the "jam15.sapsf.cn2021.cer" file

Validity Start Date: 17-May-2020

Validity End Date: 14-Aug-2021

plateau.com (1) Jul-2021

Certificate Link: Navigate to the Attachments section and download the "plateau.com2021.cer" file

Validity Start Date: 13-Aug-2020

Validity End Date: 14-Aug-2021

*.lms.sapsf.com (1) Jul-2021

Certificate Link: Navigate to the Attachments section and download the "lms.sapsf.com2021.cer" file

Validity Start Date: 13-Aug-2020

Validity End Date: 14-Aug-2021

*.sapsf.com Aug-2021

Certificate Link: Navigate to the Attachments section and download the "sapsf.com2021.cer" file

Validity Start Date: 09-Sept-2020

Validity End Date: 14-Sept-2021

*.scdemo.successfactors.com Aug-2021

Certificate Link: Navigate to the Attachments section and download the "scdemo.successfactors.com2021.cer" file

Validity Start Date: 21-Jun-2020

Validity End Date: 19-Sep-2021

jam16.sapjam.com 

Sept-2021

Certificate Link: Navigate to the Attachments section and download the "jam16-sapjam.com2021.cer" file

Validity Start Date: 28-July-2020

Validity End Date: 26-Oct-2021

  (1) reissued in the same calendar year deployed in Nov 2020
Certificates Expiring in 2022

See Also

Frequently Asked Questions:

Q: How do I know if I am impacted by the certificate renewal?

A: You will be impacted by the certificate renewal activity, only if:

  • You are using our APIs (SFAPI/OData API/Adhoc API) and have some integration scenario setup for your SFSF instance.
  • You are connecting to some third party SFTP from the SFSF instance for any read/write operation.
  • You are using some middleware (E.g: SAP HCI/PI/Boomi) for integration setup.
  • The domain for which the certificate is being renewed is the same as the domain you are using to access/connect to your system.
  • Check KB article 2509971 - FAQs on the impact of SuccessFactors Certificate Renewal if you use APIs (SFAPI/OData API/adHoc API for more detail.

Q: If I pin the new certificate Do I need to install the intermediate certificate?

A: Yes, if this is the first time installing a certificate. Navigate to the Attachments section and download the "DigicertIntermediateCA_Install.cer" and install the new Intermediate .

Q: Why do I need to install the intermediate certificate?

A: When installing a Symantec SSL certificate, it is essential to install the correct Intermediate CA at the same time as the SSL certificate. This ensures that the SSL certificate is fully trusted by all browsers and client computers which prevents errors from appearing when users visit a secure website.

Q: How do I download or install the certificate?

A: You must have admin access to the server where you need to install the certificate. If you do not have access to your company's SSL server, notify your IT team and provide them the respective certificate download link from the above table.

Q: I notice a discrepancy in the validity start date and end date mentioned in this knowledge article table and my downloaded certificate. What does this indicate?

A: Sometimes, due to time zone difference, you may see a different date in the downloaded certificate. There is no impact on the certificate update activity due to this. You will be renewing the certificate well in advance, before the certificate expiry date. You will receive a final notification 7 days prior to the deployment of the certificate.

Q: When should I renew the certificates?

A: It is recommended to renew the certificates soon after they are available. Note that you can maintain both the "old" certificate and the new one at the same time on your middleware storage. This way you won't face any issues when the change occur. However, please note the "old" certificate should only be removed after the Tentative Deployment date of the certificate as per the above table and as per date informed in the e-mail notification you receive.

Q: Why does the new certificate appear in the following year list?

A: On the day it is renewed it is added to the following year list and the old certificate is removed from the current year list. We only want to have a single certificate available for download at any given time.

Q: What if my system is not in the domain of the certificate being renewed?

A: For the following domains:
   SAPSF.EU
   SAPSF.COM
   SUCCESSFACTORS.EU
   SUCCESSFACTORS.COM

It is possible to have instances in multiple of these domains. Example: Communication for sapsf.eu contains instance with sapsf.eu and successfactors.eu. In this case there is no action needed for the successfactors.eu instance.

Note: The SSL certificate renewal does not impact the BizX SSO certificate.

Keywords

SF, success factors, BizX, biz x, cloud, PLT, platform , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-INT , Integrations , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors HXM Suite all versions

Attachments

sapsf.eu2021.cer
lms.sapsf.eu2021.cer
jam15.sapsf.cn2021.cer
jam16-sapjam.com2021.cer
scdemo.successfactors.com2021.cer
successfactors.com2021.cer
cubetree2021.cer
demodeveloper.sapjam.com2021.cer
sapsf.eu_dc2_dc12_2021.cer
lms.sapsf.cn2021.cer
sapjam.com2021.cer
successfactors.eu2021.cer
sapsf.cn2021.cer
DigicertIntermediateCA_Install.cer
sapsf.com2021.cer
lms.sapsf.com2021.cer
plateau.com.2021.cer