You want to use the functionality in E-Mail Integration work center or you want to access the E-Mail Integration work center but every time you try to enter this work center, you receive an error:
"500 SAP Internal Server Error".
SAP Cloud for Customer.
Reproducing the Issue
Prerequisite: You have scoped the E-Mail Integration work center to your system.
- Go to the E-Mail Integration work center.
- System throws an exception/ you receive the 500 SAP Internal Server Error.
The Server Side Outlook Integration functionality has not been provisioned for this tenant.
For the E-Mail Integration work center to function, a license needs to be purchased. Contact your SAP Account Manager Executive to establish new contractual agreement.
E-Mail Integration, Server Side Outlook Integration , KBA , server side integration , e-mail integration , LOD-CRM-INT-OEM , Provisioning issues for OEM integration (eg iCRM) , Product Enhancement