SAP Knowledge Base Article - Public

2533012 - The Marketing Permission Facet is Missing in an Account

Symptom

The Marketing Permission facet is missing in Accounts.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Search for any account for e.g. Account ABC(where ABC is the account name) and open it.

You can see the Marketing Permission facet is missing and cannot be added via Personalization nor Master Layout.

Cause

You can find the Marketing Permissions facet for Contacts, Individual Customers, and Leads. It is available for persons. Accounts do not count as persons.

Resolution

This tab/facet is not available for accounts.

See Also

Please refer Help Center document: Configuring Marketing Permissions.

Keywords

KBA , SRD-CC , Cross Components , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer core applications all versions