SAP Knowledge Base Article - Public

2532499 - Custom tokens are pulling data from offer detail instead of value from the application - Recruiting Management

Symptom

Application custom tokens are pulling data on the offer letter from the Offer detail (Offer Approval) instead of the latest value from the application

Environment

SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. A custom field is defined in the application template
  2. It is also defined as a custom token from the application in provisioning
  3. Same custom field is in the Offer Detail template (Offer Approval)
  4. The custom token is used in the offer letter
  5. When updating the value in the application it pulls the data from the Offer detail (Offer Approval) instead of the new data entered in the Application

Cause

This is an expected behavior, Offer detail (Offer approval) works in conjunction wth Offer letter.

Resolution

Whatever the value approved in the Offer detail, will be used in the token when sending an Offer letter even if a new value is entererd in the Application

Keywords

Offer Leter, Offer Approval, Offer Detail, RCM , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions