SAP Knowledge Base Article - Preview

2532046 - System model not synchronizing correctly between HAC nodes


Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.”

  • While upgrading from a lower Support Pack Level to a higher Support Pack
    • see "Installing Support Packages and Hotfixes")
    • there are inconsistencies with the synchronization of the models between the HAC nodes
      • Some VUs are in SP7 at the HAC level and others are in SP10 releases at the Virtual Unit level
  • The below screenshot illustrates this example:
  • In the VUA logs "Virtual Unit Administrator", there are similar errors as seen below (some variables could be different from customer to customer):
    • ERR> VUMEngine::RemoveHotfixConfigParameters:Remove configuration parameters of hotfix [] : Virtual unit = [VU_BCM_PSTN_ACME], Software = [SIP Bridge]:engine : Hotfix [] for software instance [SIP Bridge] was not found from virtual unit description file [C:\SAP\BCM\VU\VU_BCM_PSTN_ACME\vuinfo\vuinfo.xml]
    • ERR>Operation FAILED
      RemoveModuleConfig.js: ERR> Failing SQL was:
      RemoveModuleConfig.js: ERR> Failed to get virtual unit id,
      error=Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record
    • ERR> VUMEngine::AddHotfix:Add hotfix [] to virtual unit [VU_BCM_PSTN_ACME] / software [SIP Bridge]:
      file system : Missing hotfix directory [C:\SAP\BCM\VU\[YOUR_HAC_NODE]\bin\SIP Bridge\hotfix\]



SAP Contact Center 7.0


SAP Contact Center, on-premise edition all versions


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, error upgrading , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.