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2532046 - System model not synchronizing correctly between HAC nodes

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.”

  • While upgrading from a lower Support Pack Level to a higher Support Pack
    • see "Installing Support Packages and Hotfixes")
    • there are inconsistencies with the synchronization of the models between the HAC nodes
      • Some VUs are in SP7 at the HAC level and others are in SP10 releases at the Virtual Unit level
  • The below screenshot illustrates this example:
    Model1.png
  • In the VUA logs "Virtual Unit Administrator", there are similar errors as seen below (some variables could be different from customer to customer):
    • ERR> VUMEngine::RemoveHotfixConfigParameters:Remove configuration parameters of hotfix [7.0.7.8] : Virtual unit = [VU_BCM_PSTN_ACME], Software = [SIP Bridge]:engine : Hotfix [7.0.7.8] for software instance [SIP Bridge] was not found from virtual unit description file [C:\SAP\BCM\VU\VU_BCM_PSTN_ACME\vuinfo\vuinfo.xml]
    • ERR>Operation FAILED
      RemoveModuleConfig.js: ERR> Failing SQL was:
      RemoveModuleConfig.js: ERR> Failed to get virtual unit id,
      error=Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record
    • ERR> VUMEngine::AddHotfix:Add hotfix [7.0.10.15] to virtual unit [VU_BCM_PSTN_ACME] / software [SIP Bridge]:
      file system : Missing hotfix directory [C:\SAP\BCM\VU\[YOUR_HAC_NODE]\bin\SIP Bridge\hotfix\7.0.10.15]


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, error upgrading , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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