SAP Knowledge Base Article - Public

2531352 - Users Receive Connection Refused When Connecting to Plateau Report Designer

Symptom

Any of the following errors may occur when trying to connect to LMS Database using PRD (Plateau Report Designer):

  • HTTP 502:

org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.io.IOException: Server returned HTTP response code: 502 for URL: https://customer-stage.plateau.com/vjdbc/vjdbc at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source) at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

  • HTTP 504:

org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.io.IOException: Server returned HTTP response code: 504 for URL: https://customer-stage.plateau.com/vjdbc/vjdbc at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source) at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

  • Error to connect:

org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.io.EOFException at java.io.ObjectInputStream$BlockDataInputStream.peekByte(Unknown Source) at java.io.ObjectInputStream.readObject0(Unknown Source) at java.io.ObjectInputStream.readObject(Unknown Source) at de.simplicit.vjdbc.servlet.ServletCommandSinkJdkHttpClient

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Learning
  • Plateau Report Designer

Reproducing the Issue

  1. Use PRD to connect to an LMS Stage database
  2. The connection is refused

Resolution

Please submit a support incident to the Cloud Support team, providing ALL the following information:

  1. Error message (in a TXT file + screenshot)
  2. VJDBC URL
  3. Admin ID used to login in PRD

Keywords

SF, success factors, LMS, PRD, rpt, connection issue , KBA , LOD-SF-LMS-PRD , VJDBC Setup or Connection Issues , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions