SAP Knowledge Base Article - Public

2530619 - Tokens for job requisition operator's email, fax, phone does not populate on offer letter.

Symptom

Tokens below are not populating from offer letter

  • [[VP_OF_STAFFING_EMAIL]]
  • [[VP_OF_STAFFING_FAX]]
  • [[VP_OF_STAFFING_PHONE]]
  • [[COORDINATOR_EMAIL]]
  • [[COORDINATOR_FAX]]
  • [[COORDINATOR_PHONE]]
  • [[HIRING_MANAGER_EMAIL]]
  • [[HIRING_MANAGER_FAX]]
  • [[HIRING_MANAGER_PHONE]]
  • [[RECRUITER_EMAIL]]
  • [[RECRUITER_FAX]]
  • [[RECRUITER_PHONE]]
  • [[SECOND_RECRUITER_EMAIL]]
  • [[SECOND_RECRUITER_FAX]]
  • [[SECOND_RECRUITER_PHONE]]
  • [[SOURCER_EMAIL]]
  • [[SOURCER_FAX]]
  • [[SOURCER_PHONE]]

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Generate offer letter.
  2. Select template containing mentioned tokens.
  3. Preview and notice that the tokens do not pull any value

Resolution

The reason why these tokens are not returning any value on offer letter is because the fields IDs where the data should come from are not configured on the job requisition XML template. Field IDs below should be defined in the JRDM and should be of field type = "derived"

  • vpOfStaffingEmail
  • vpOfStaffingFax
  • vpOfStaffingPhone
  • coordinatorEmail
  • coordinatorFax
  • coordinatorPhone
  • hiringManagerEmail
  • hiringManagerFax
  • hiringManagerPhone
  • recruiterEmail
  • recruiterFax
  • recruiterPhone
  • secondRecruiterEmail
  • secondRecruiterFax
  • secondRecruiterPhone
  • sourcerEmail
  • sourcerFax
  • sourcerPhone

Keywords

Recruiter e-mail, Hiring manager e-mail, Recruiter phone, Hiring Manager phone. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , How To

Product

SAP SuccessFactors Recruiting all versions