Symptom
You changed the item description and the CPNT_INSTRUCTIONS syntax tag does not get populated on the notification sent to the user.
Environment
SuccessFactors Learning Management System - Notifications
Reproducing the Issue
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Navigate to Learning Administration
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Click Learning > Items
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Find an item and open its record
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Notice that even populating the Item's description (below the item's title) the CPNT_INSTRUCTIONS syntax tag is not populated on the notification for the user.
Cause
The CPNT_INSTRUCTIONS syntax tag does not get the item's description from the field below the title. This is populated from another place inside the item.
Resolution
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Navigate to Learning Administration
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Click Learning > Items
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Find an item and open its record
- Under the Related menu click More > Notifications tab > under Item Notification Text, click Edit.
Please find below a screenshot that illustrates these steps.
Keywords
CPNT_INSTRUCTIONS, syntax tag, Item description , KBA , LOD-SF-LMS-NOT , Notifications , Problem
Product
SAP SuccessFactors Learning all versions