SAP Knowledge Base Article - Public

2530053 - Error when uploading Learning History "Item does not exist"

Symptom

Learning History is not getting uploaded for users in LMS using the import tool. File getting failed with message "The Item does not exist"

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Prepare a file for the Learning History import
  2. Upload the file under System Administration > System Management Tools > Import Data > Learning History
  3. The file will fail and when you download the result, you will see comment "The Item does not exist"

Cause

The Item ID or Item Type was not correct in the feed file.

Resolution

The Item ID provided in the file was 'ABCD' whereas on checking the database and the UI(using the 'Exact' filter), it was seen that there was no item with ID 'ABCD'.

The correct item ID was 'ABCD ' (NOTE: there is an extra space after D).The file has to be corrected to have the item IDs as 'ABCD ' instead of 'ABCD'.

Additionally, please note this is case sensitive. The data provided on the feed file should match LMS' data.

Keywords

Learning History, Item does not exist, Import tool, upload learning history, update , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions