SAP Knowledge Base Article - Public

2529842 - Unable View Candidate in Manage Pending Hires

Symptom

Recruiter is unable to view new starter in Manage Pending Recruits after she Onboarded them

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Logon to BizX
  2. Manage Pending Hires / Manage Pending Recruits
  3. Candidate is not visible in Manage Pending Hires / Manage Pending Recruits

Cause

  • The Recruiter does not have enough permissions
  • The ready to hire flag is not set to Yes on Onboarding Candidate Info Object
  • There is a conflict with UserId between Onboarding and BizX

Resolution

Does the User / Recruiter have permission

  1. Admin Center
  2. View User Permission
  3. Search for you User / Recruiter 
  4. Click View Permissions
  5. Ctrl + F Search for Manage pending Recruits / Manage Pending Hire
    Search for user permissions.png
  6. Give the User the permission if you do not find it by navigation to:
  7. Admin Center
  8. Manage Permission Roles
  9. Find the role associated with that User
  10. Click Permission
  11. Manage User
  12. Grant and save the permissions
    Grant user permission.png

The Ready to Hire Flag is set to No

  1. Navigate to Manage Data
  2. OnboardingCandidateInfo
  3. Search for your new hire
  4. If the ready to hire flag is set to No the new hire will not appear on Manage Pending Hires
    Ready to Hire set to no.png
  5. If this issue only occurred to one new hire you can change the flag to Yes by:
  6. Navigate to Manage Data
  7. OnboardingCandidateInfo
  8. Search for your new hire
  9. Take action on the Right
  10. Change the flag to Yes
    Make Correction.png

There is a conflict with UserId between Onboarding and BizX

  1. Admin center
  2. Employee Export
  3. Export the Directory
  4. Search for your User
    Export UDF.png
  5. Navigate to Onboarding
  6. Security
  7. Search for your User
  8. Compare it to the Directory to ensure the USERIDs are the same
    Compare UDF with Onboarding user.png
  9. If there is a conflict between them Delete the User in Onboarding
  10. Add the User again with the same USERID as the one in BizX 

Keywords

Candidate not appearing in Manage Pending Hires, Admin Center. Manage Pending Recruits, Recruiter Cannot View candidate in Manage Pending Hires , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , How To

Product

SAP SuccessFactors Onboarding all versions