SAP Knowledge Base Article - Public

2528533 - Database credentials expire too quickly in SAP Analytics Cloud (BOC) & SAP Digital Boardroom

Symptom

When working on a document based off a datasource which requires credentials, after 15 minutes of inactivity, you are prompted to enter the datasource credentials again, in SAP Analytics Cloud (SAC).

Environment

  • SAP Analytics Cloud

Reproducing the Issue

  1. Login to SAP Analytics Cloud tenant
  2. Create a story based on a datasource which requires login.
  3. Wait for approximately 15 minutes and return to the session.

Cause

By default, SAP Analytics Cloud will remove the user from the session after 12 hours of inactivity, but the request for credentials originates at the datasource backend.

Resolution

Change the timeout parameter in the datasource backend.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predicitive , Problem

Product

SAP Analytics Cloud 1.0