SAP Knowledge Base Article - Public

2527717 - Onboarding Employee Notifications not being sent


Candidates are not receiving notifications


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to Onboarding
  2. Settings
  3. Audit Trail
  4. Find candidate
  5. Look at his Audit Trail
  6. Notification is not there


a) Notification Email template is blank


b) The candidate does not meet the condition



Notification Email template is blank

  1. Enter an Email Template for the notification by navigating to
  2. Onboarding
  3. Notifications
  4. Search for your notification
  5. Click on it
  6. Select Email on the Navigation
  7. Add and save

The candidate does not meet the condition

  1. To check if the candidate meets the condition
  2. Navigate to Super Admin
  3. Manage HRData search for the candidate
  4. Ctrl + F search for Key in the condition and check what value is in it


Notifications, Notification not triggered , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem


SAP SuccessFactors Onboarding all versions