- Users do not see the system emails (welcome) from SAP Analytics Cloud (SAC).
- E-mail notifications sent from SAC arrive in your junk folder in your e-mail client (i.e. Outlook).
- SAP Analytics Cloud
Reproducing the Issue
- Logon to SAP Analytics Cloud with an administrator user ID.
- Create a new user.
- Notice that the user does not get the activation e-mail.
- The generated system emails are filtered by the users e-mail spam settings.
- The generated system emails arrive with delay.
- The e-mail client (junk / spam) e-mail filter moves suspected spam to the junk / spam e-mail folder. Adjust the junk / spam e-mail filter settings to allow e-mails for SAP Analytics Cloud.
- Mail from unverified domains will be routed to the junk folder. Check the domain settings in your e-mail client (i.e. Outlook).
- Mail will be considered as junk sometimes while routing through central gateways. Check the e-mail server settings (i.e. Exchange server).
- This should be checked by your IT department to confirm settings are correct and filtering is not occurring.
- Make sure that the following domains are added in the whitelist:
WORKAROUND (for the default SAP Analytics Cloud identity provider (IdP), i.e. https://cloudanalytics.accounts.ondemand.com):
- Log into SAP Analytics Cloud.
- Click the "Forgot password" link in the SAP Cloud ID logon screen.
- Enter the e-mail address used for logon.
- Follow the instructions of the received e-mail to set up a password.
Please note that the welcome email may arrive with a delay of up to two hours. SAP is working on expediting this.
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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