SAP Knowledge Base Article - Public

2527582 - HTTP Status 500 error when trying to access Preview of a CSB site - Recruiting Management

Symptom

When a user clicks on the Preview button in CSB, an error is received: HTTP Status 500 - The ban encountered a non-application exception; nested exception is:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

CSB 2.PNG

Environment

SAP SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

When you re on Carreer Site Builder, you click on Preview Button and the error is shown

Cause

This issue might be caused as a result of adding complex components in the CSB site, like maps, image carousels etc). This might also be caused due invalid color selection in the color palette.

Resolution

Try deleting components one at a time, starting with the most complex ones (carousel, map, etc.) to try to determine which component is causing the error. This error will mostly be fixed if the color selection is valid based on the site locale selected in the site or by removing the image carousel component.

See Also

( Support team can check this internal KBA )  2516387 - RMK-CSB Preview button resulting to HTTP Status 500 error 

Keywords

CSB, Error 500, preview button, http status 500, , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions