SAP Knowledge Base Article - Public

2526829 - Error Message: Please enter a party with role Employee Responsible When Opening ERP Replicated Quotes to C4C

Symptom

You receive the Error Message: Please enter a party with role Employee Responsible, even though you excluded it in the Party Determination.

Reproducing the Issue

 Prerequisite: You have excluded the Employee Responsible for Sales Quotes in Maintain Involved Parties in the Business Configuration work center for this object.

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Open the relevant Quote ABC (ABC represents the name).
  4. The system shows the error: Please enter a party with role Employee Responsible.

Cause

The Employee Responsible is mandatory for Sales Quotes and cannot be switched off.

Resolution

This is the expected system behaviour.

As a workaround you can ensure that in C4C an employee is determined; for example you can create a dummy employee.
In outbound cases remove the mapping for the Employee responsible in PI to avoid that the employee is sent from C4C to ERP.

See Also

In the Administration Guide, search for Party Role determination/ Maintain Involved Parties.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711