SAP Knowledge Base Article - Public

2526184 - Multi Select Unassociated Emails

Symptom

You have toggled Multiple Selection Mode in Fiori > Service > Unassociated Emails but you cannot tick more than one email.

Reproducing the Issue

1. Go to the Service workcenter.
2. Go to the Unassociated Emails view.
3. Click Toggle Multi Select.
4. Select several emails.

Result: when you try to select several emails this is not working.

Cause

This is a known issue.

Resolution

This functionality is currently still under development and will be available in a future release.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , Product Enhancement

Product

SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer core applications 1705 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711