SAP Knowledge Base Article - Public

2526126 - Items remains in learning plan after recording learning for user.

Symptom

Item remains in learning plan after performing recording learning for the user and also we can see the item in learning history of the user.

Environment

SuccessFactors Learning Management System ( LMS )

Reproducing the Issue

  1. Assign any item to user with assignment date as today.
  2. Now perform record learning by navigating to Learning Administration>Users>Tools>Record learn Multiple or via Data Import tool or Learning History Connector
  3. Ensure that the completion date selected while recording learning is in the past and at least a day before of item assignment date.

Cause

The item assignment date is in the future and item completion date was in the past and more than 24 hours/ 1 day old.

Note: If the Global variable settings "Grant Credit for events completed the day before assignment date" is enabled, it will consider completions of past 24 hours before assignment date. (This settings handles time zones differences of datacenter and actual time of recording, as some countries are ahead)

Resolution

This is expected behavior of the LMS system.

Ensure that completion date while recording learning of an item is always after item assignment date to avoid such issue.

SF recommends all the customers to enabled the Global variable settings "Grant Credit for events completed the day before assignment date". See KBA 2561246.

Keywords

SF LMS Record Learn learning Item in Plan curricula curriculum reassignment remaining completions completions recorded reappear reassigned removed marked completed , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions