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2525175 - Default B2B Order Approval Process takes into account permissions that were not defined for customer or approver


When an order is placed by a customer, you notice that it fires the approval process for permissions that are not even defined for them.

On the logs the following message will be shown:
[DefaultB2BPermissionService] Could not find approvers or the permission is missing for order 123 placed by employee XYZ

The order will be assigned to the administrator instead.



SAP hybris Commerce Suite - all versions


SAP Hybris Commerce 6.0 ; SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2 ; SAP Hybris Commerce 6.3 ; SAP Hybris Commerce 6.4 ; SAP hybris Commerce 5.7 ; SAP hybris Commerce Suite 5.6


  • b2bapprovalprocess
  • Allowed Order Threshold (per timespan)
  • Budget Exceeded Permission
  • findapprover
  • Order 123 placed by XYZ has failed to get approved, no approvers or administrators where found in the system to approve it
, KBA , CEC-COM-CPS , SAP Commerce , Problem

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