SAP Knowledge Base Article - Preview

2524947 - Link to Follow-up Documents and Emails from Related Transactions Assignment Block Doesn't Work

Symptom

When working with a CRM Order, ITSM, or Charm document, links to related documents or e-mails cannot be opened from the "Related Transactions" or "Scope" assignment blocks.

When trying to access the document from the "Related Transactions" assignment block, the following error appears:
"Navigation not possible; object type has not been defined"


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP Solution Manager 7.2
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Solution Manager 7.2 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

SOLMAN, CRM, emails, e-mails, incoming, outgoing, itsm, charm, related transactions, scope, link, transaction, not opening, broken link, navigation, object type, assignment block, CRM_UIU_BT_DOCFLOW(004), not opening, follow-up document, , KBA , CRM-BTX , Business Transactions , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , CRM-IC-CHA-EMA , E-Mail Integration , How To

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