When navigating in a report based on Account Details data source, you note that report results is showing the same data for both Created On and Changed On fields.
Reproducing the Issue
- Log into the system
- Go to Business Analytics work center and Design Reports view
- Search for the report ABC
- Open and run the report, ensuring both Account, Changed On and Created On fields are included in Rows pane
- Note that Changed On and Created On fields are showing the same value for some Accounts
This behavior occurs because once you create an Account in the system, it will assume that you're not only creating, but also you are changing the account at this given time. So, in other words, you're changing the account for the first time as you create it.
This is the system expected behavior.
KBA , SRD-CC , Cross Components , How To