The Customer is not able to receive e-mail notifications for Sales Quote Approval.
SAP Sales Cloud
Reproducing the Issue
1. Go to the Sales work center.
2. Go to the Sales Quote view.
3. Open the Sales Quote ABC (where ABC represents the sales quote ID).
4. Go to Actions and then select Submit for Approval.
The e-mail notification for Sales Quote Approval is not received by the Approver.
This is because the Approver has not subscribed to e-mails for the Approval Notifications.
When the Approver opens the notification popup, they will see an e-mail symbol on the right side of the Approval Notification.
Once they select this e-mail icon (=> subscribe to e-mail) they will receive emails for the approval notifications ongoing from that point (not for previous approvals).
notification, approval, subscription, process, E-Mail, not sent, e-mail, , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , LOD-LE-CQP , Customer Quote Processing , SRD-CC-BTM , Business Task Management , How To