SAP Knowledge Base Article - Public

2521096 - Unable to proxy - the requested operation is not available error

Symptom

  • I am unable to proxy as a user, I receive an error saying "the requested operation is not available";
  • Proxy rights have been granted via proxy management;

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Select the Proxy Now feature
    Proxy now1.png
  2. Enter the user you would like to proxy as;
  3. You select their name and then the error appears;

Error.PNG

Cause


As per system design when you proxy as a user, you arrive at the homepage initially and as the homepage access permission is not granted, this prevents the proxy from working and causes the error to appear.

Resolution


To resolve the error, grant "Home Page Tab" proxy access to the effected user:

  1. Admin Center > Proxy Management;
  2. Select the users affected and grant the Home Page Tab;
  3. Save.

Tab.PNG

See Also

2087311 Proxy Management - BizX Platform

2606997 - How to read the Security Permission Report for Proxy management

Help portal guide: Proxy Access

Keywords

Failed to proxy, home page, proxy management , KBA , LOD-SF-PLT-PRX , Proxy , Problem

Product

SAP SuccessFactors HXM Suite all versions