SAP Knowledge Base Article - Public

2520630 - E-Mails Are Being Sent To Business Partners Despite Setting Send All E-Mails To This Address


E-mails from your system are being sent directly to business partners despite you having selected the Business Configuration setting Send all e-mails to this address.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Cloud for Customer

Reproducing the Issue

Prerequisite: In the Business Configuration work center select the option Send all e-mails to this address and maintain a valid e-mail address.

From anywhere in the system that allows it, send an e-mail.


Your system is a productive system. In a productive system, e-mails and faxes are always sent to real addresses of business partners, regardless of the settings you make here. However, we strongly recommend that you choose "Send all e-mails/faxes to this address" and, if possible, enter an address used for testing purposes. This will prevent e-mails and faxes being sent inadvertently to real addresses, in case this tenant is copied to a non-productive system later on (where these settings would apply).

 IRA screenshot BC FAX.jpg


This is expected system behaviour.


KBA , LOD-CRM-EMP , Employee , LOD-LE-BP-BP , Business Partner , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , LOD-CRM-SC-EML , Email , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions