SAP Knowledge Base Article - Public

2519221 - Tile Catalog page on Personalize homepage is not loading tiles - SAP SuccessFactors Platform / BizX

Symptom

"Loading Tiles" message shows up while navigating into the "Personalize Homepage", and screen is stuck on that loading message. 

Environment

  • SAP SuccessFactors Platform / BizX
  • DOES NOT APPLY TO: SAP ONE Support Launchpad

Reproducing the Issue

  1. Go to Homepage;
  2. Click the drop down on the top right and select "Personalize Homepage";
  3. Screen is stuck saying "Loading Tiles":

tile_catalog.png

Cause

This behavior happens when there is no tiles set as "Removable by User" within the Manage Homepage feature.

Resolution

To setup a tile as "Removable by User" you need to:

  1. Go to "Manage Home Page";
  2. Change at least one tile to "Yes" on the "Removable by User" column:

RemovableTiles.png

  1. Save changes;
  2. Tiles will now appear under "Personalize Home Page".

Keywords

Homepage, Personalise homepage, Loading tiles, Manage homepage, removable by user, tile catalog, no tiles loading , KBA , LOD-SF-PLT-HOM , Home Page , LOD-SF-PLT-TIL , Custome Tile Issues , Problem

Product

SAP SuccessFactors HXM Suite all versions

Attachments

RemovableTiles.png
tile_catalog.png