SAP Knowledge Base Article - Preview

2518600 - How to grant support authorization to a partner S-user using the Service Partner User Management application - SAP ONE Support Launchpad


  • How to grant partner S-users authorizations
  • Incident authorizations for partner users
  • Partner S-user needs access to create incidents for end user
  • How Cloud Admin of end customer provides authorizations to partner
  • Partner authorizations needed to create support incidents for end customer
  • Partner S-user ID authorizations for end customer's installation



  • Applies to: SAP SuccessFactors & SAP S/4Hana Cloud
  • SAP ONE Support Launchpad


KBA , XX-SER-SAPSMP-USR , User Administration , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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