You are trying to disable the false-attempt limit parameter by setting the value to "0" so that all abandoned or cancelled calls do not appear as false-attempts in Standard Reports and Online Monitoring
SAP Contact Center 7.0
Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, False-Attempt, Voice, phone queues, abandoned, abandoned calls , KBA , CRM-CCI , Contact Center Infrastructure , How To
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