Symptom
There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor when installing SAP Cloud Connector on Windows
Environment
- SAP Analytics Cloud 2017.14.3
- SAP Cloud Connector
Reproducing the Issue
- Download SAP Cloud Connector from https://tools.hana.ondemand.com/#cloud
- Attempt to install as directed in section "Installation on Microsoft Windows OS" of https://help.sap.com/viewer/cca91383641e40ffbe03bdc78f00f681/Cloud/en-US/204aaad4270245f3baa0c57c8ab1dd60.html
- Notice the error
Cause
Microsoft Visual Studio C++ 2013 runtime libraries (vcredist_x64.exe) is missing
Resolution
- Review "Prerequisites" under section "Installation on Microsoft Windows OS" at https://help.sap.com/viewer/cca91383641e40ffbe03bdc78f00f681/Cloud/en-US/204aaad4270245f3baa0c57c8ab1dd60.html
- Follow the direction: You need to install Microsoft Visual Studio C++ 2013 runtime libraries (vcredist_x64.exe). For more information, see Visual C++ Redistributable Packages for Visual Studio 2013
See Also
- Help resources
- Help portal
- SAP Community ( Questions & Answers / Direct Link to ask question / Blogs )
- SAP community wiki
- Ideaplace forum ( for enhancement requests & new features )
- Video tutorials
- Videos by topic areas: ( Overview, What's New, Models and Connections, Stories, SAP Digital Boardroom, Planning, Predictive, Collaboration, Administration )
- Training events
- Past event recordings
- New user handbook
- Roadmap
- How to connect to on-premise data
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud
- Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)
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Keywords
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