SAP Knowledge Base Article - Public

2514855 - Missing Actions on Campaign

Symptom

While executing a Campaign, there are some Actions which are shown as greyed out.

Reproducing the Issue

  1. Go to Sales Campaign.
  2. Open the Campaign ABC(where ABC represents the Campaign ID).
  3. Go to the Build view.
  4. In the Target Group -->Actions section, you do not see some Actions available.
  5. Also, on the left side of the page, you do not see some Actions like "Create Lead", "Notify", Create Activity" etc are greyed out and not accessable.

Cause

Respective E-mail Template has not been maintained for the Actions to be available.

Resolution

  1. In the Build View, on the left side in Actions section, Click on "Send E-mail" option available.
  2. This is not added to the Target Group --> Actions section.
  3. Click on "Seclect" option to select E-mail Template with its respective Communication Type.
  4. After choosing an E-mail Template, click on "Apply" to apply your selection.
  5. Now you see that all actions on the left hand side under the Actions section and available to work with.

 

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer core applications 1705 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711