SAP Knowledge Base Article - Preview

2513107 - Partner can't see end customer in the drop-down list when reporting an incident - SAP ONE Support Launchpad

Symptom

  • Partner cannot select end user customer in drop-down list when reporting an incident
  • Partner cannot create incidents for specific end user customer numbers
  • When trying to report an incident, the "Select a Customer" drop-down is not showing all end customer numbers supported by partner
  • When searching for an end customer, no result is found
  • Partner cannot view end customer when reporting an incident 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

Keywords

SAP incident, incident, SAP contract department, contract, active installation, valid to date, report incident, system, partner, customer not showing, customer not displaying. , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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