SAP Knowledge Base Article - Public

2512301 - Approver has to Approve the Same Document Multiple Times

Symptom

The approver has to approve the document X several times (X represents the document ID).

After clicking the Approve button first time, the status of X changes to Document saved. Only after the second time that button is clicked , the status of X change to Approved.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Managing My Area work center.
  2. Select Approvals view.
  3. Find X.

The approver has to click the Approve button several times. After approving the first time the status is Document saved, only after the second approval the status is Approved.

Cause

Several similar conditions are maintained in the document's approval process in multiple steps. This leads to multiple tasks being created for the same user.

Resolution

You can either remove one of the conditions in the approval process or use the Skip Reapproval checkbox to prevent an approver from receiving several approval tasks for the same document.

Keywords

approval process, several approvals tasks, approver, select approve twice , KBA , approval process , approval task , approver , approve , document saved , approved , mulitple tasks , purchase order approvals , AP-POP-PO , Purchase Order , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1.0 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign feature pack 2.0 ; SAP Business ByDesign feature pack 2.5 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0