- You experience poor performance (unresponsive pages, refresh quality, slowness, sluggishness, waiting, performance is very slow, ...) using SAP Analytics Cloud (SAC).
- You perceive that the SAC application is slow to access.
- You may also see these messages:
- The data cannot be displayed because the query returned too many records. Please try filtering your data.
- Os dados não podem ser exibidos porque a consulta retornou registros demais. Tente com filtragem de dados.
- No se pueden visualizar los datos porque la consulta ha devuelto demasiados registros. Pruebe a filtrar sus datos.
- Die Daten können nicht angezeigt werden, da die Abfrage zu viele Datensätze zurückgegeben hat. Versuchen Sie, Ihre Daten zu filtern.
- Watch our SAP Analytics Cloud Performance Best Practices webinar series!
- Performance Statistics now available in the content network. See Administration & Infrastructure: Performance Statistics.
- New! Blog: SAP Analytics Cloud – Administration Cockpit.
- Blog: Performance Analysis Tool.
- Blog: Network Statistics.
- Blog: Performance Statistics and Analysis.
- Blog: Backend Runtime Analysis and Statistics.
- Blog: Data Action Performance Statistics and Analysis.
- Blog: Webinar Series: Performance best practices and troubleshooting tips for SAP Analytics Cloud.
- Take advantage of optimized view mode. See Experience Performance and Usability Improvements with SAP Analytics Cloud Stories on the SAP Community.
SAP Analytics Cloud (Enterprise)
There are multiple reasons why performance may be affected. This collective Knowledge Base Article (KBA) describes how to collect more information, how to test your network, browser, stories, data actions and apps (applications written with SAC's application designer) and provides further resources to help you overcome performance issues.
The overall performance of SAP Analytics Cloud (SAC) is mainly determined by the three components - client time (frontend), network time and the SAP Analytics Cloud service time (backend):
- The performance of the frontend (client time) is affected by other applications running on your computer. If you have other CPU intensive applications/processes like video conferencing software running in parallel, that will have an impact on other CPU-intensive calculations in SAC like rendering of multiple thousands of cells in a table.
- The performance on the network is similarly affected by other applications consuming the bandwidth and by some other potential issues over the network caused by VPN, firewalls, bad internet service provider connections, etc.
- Regarding the backend (SAP Analytics Cloud service time), there is a finite amount of hardware available and multiple concurrent users triggering expensive computations in parallel will slow down processing and have a perceived effect of the overall performance of the system.
- By using our Performance Analysis tool, you can identify the problematic parts of your scenario and see how much time is spent in which component (frontend, network, backend).
To understand the end-to-end time you're perceiving on the client side as well as any instabilities in the overall time or the differences between the different users, you need to check all three pieces and everything affecting them.
- Note: This tool only traces the performance of stories, data actions and apps (applications written with SAC's application designer).
- Other activities and navigation actions such as opening the SAC modeler, etc. are not traced.
- If you have a story, data action or app where the performance is not optimal, run it more than once and check the results in the performance analysis tool to see where the time is spent and compare it for different user sessions, time stamps and systems (production system, test system, QA system, etc.), if needed, taking the above points under consideration.
Troubleshooting steps (reproduce, isolate and document)
- Review and analyze your scenario using the Performance Analysis tool (This content helps analyze a single Story, data action or Analytic Application run).
- Reproduce the problem (is the issue reproducible?):
- on more than one user’s machine (notebook, mobile device)?
- on the same notebook on a different network?
- on another story with the same connection?
- with a different user login?
- with both Google Chrome and Microsoft Edge?
- after clearing the browser cache (Ctrl + Shift + Delete / clear browsing data)?
- Isolate the source:
- When did the problem start happening? If it worked before, what changed? If it has always been slow, isolate and simplify the story.
- If at all possible, reproduce the issue on a responsive layout story, with a single analytic model using data acquired into SAC.
- Document clear reproduction steps when a performance issue occurs.
- Ensure that no third party proxies or other applications are forcing the client (browser) to use the HTTP 1.1 protocol instead of the HTTP 2 protocol see KBA 3056467.
- Please note: The HTTP/2 Protocol is currently only supported for Live Data Connectivity between SAC and BW and SAP BPC using HTTPS. For more information on how to enable HTTP 2 Support for these datasources, please see HTTP/2 Support.
- All Network requests made to the SAC Tenant, will use HTTP 1.1, as HTTP/2 for these requests is not currently supported with neither NEO or Cloud Foundry (CF) landscapes.
- Perform the same action with a different computer. Your computer may be affected by domain policies, browser settings or specific configurations for your user account.
- Check if other users in your location also experience the same problem.
- Confirm that correct client software and client configuration requirements at System Requirements and Technical Prerequisites.
- Enable "High Performance" power plan of your computer's power option plan. See KBA 2327454 - Low performance occurs in tables / grid and other areas of SAP Analytics Cloud.
Your network connection has a significant influence on your experience. Steps to test your network:
- Wireless: We all love wireless but it is not as fast as Gigabit ethernet and other network adapters.
- Reverse proxy: Are you using a reverse proxy to access SAP Analytics Cloud? If so, verify that the behavior also happens when you connect to the public SAC URL and access the demo stories.
- Internet connection: Test network latency from your network to SAP Analytics Cloud. Warning! This is only an estimate. Go to the Network Performance Measurement Tool and test the network bandwidth and latency or use the internet speed test Web site of your choice and simulate a connection to the location where your SAP Analytics Cloud data center is located.
- See this link for further details on the SAP Cloud Trust Center - Data Center Locations.
- VPN: Using VPNs may affect performance as you may be tunneling requests to SAP Analytics Cloud via your VPN connection. You can compare the performance when connected directly to your network. If you notice a significant improvement, contact your VPN / IT administrator.
Stories (Canvas / Responsive / Grid pages)
- Quick win: Review the sections in the Optimize Your Story's Performance on the SAP Help Portal.
- Quick win: Best Practice Performance Tips for Story Designers (in design mode) have now been added during story design processes. See the following for more information.
- Quick win: Enable Optimized View Mode to improve the performance of stories (in certain scenarios) and provides usability improvements. See here, and here.
- Quick win: Re-save the story to take advantage of incremental improvements since the last update of your system.
- Quick win: In the model preferences under Data and Performance, toggle on “Optimize Story Building Performance”. This prevents automatic refreshing of data during story design.
- Simplify story: Use canvas style stories to your advantage.
- If you do not need to display too many charts / widgets at once, split charts and table across different tabs (canvas) so they are not loaded at once.
- Review the Data Visualization Handbook for design tips and best practices.
- Minimize usage of restricted measures and use calculated rows/columns (in-cell / in-grid) instead. See KBA 2673776 and Adding Calculated Rows and Columns in a Table.
- Limit results with Top N (server side) but AVOID the Auto Top N (client side) feature. See Top N improvements and Filtering Data by Rank.
- Chart optimizations: Avoid charts with a large number of data points (>500).
- Table optimizations: Leverage Explorer instead of using large tables.
- Images: Resize SVG and PNG files to decrease download times of these files.
- Linked analytics: Linking too many charts will trigger updating their values every time the selection or filter changes.
- Settings: Take advantage of Progressive Chart Rendering. See article 2604574 for further information.
- Blending: Use the "Exclude descendents" option if hierarchies have identical structure & ensure filtering uses currently selected members only (See link dimensions).
- Geo maps / Geospatial: See KBA 2676310 - Story with geo map loading slowly in SAP Analytics Cloud (SAC) and geospatial best practices.
- Performance best practices from Chapter 13 of Developer Handbook
- Performance Best Practices for SAP Analytics Cloud, Analytics Designer
- 2946271 - Performance hints for SAP Analytics Cloud Analytics Designer applications
Live Data versus imported data (acquired models)
- If you are using a live data connection, the web browser requests data directly from the source (backend / server) system. You can verify with your Basis or systems administrator on how to test the performance of live connections by using the following Master Guided Answer : Performance Problems for SAP systems and the following resources below:
- Compare performance of other stories that use an acquired (import) model. Use the sample story: Sample - Revenue Analysis, for example.
- For SAP BW and SAP BW/4HANA live connections:
- See attached document: How to optimize performance for on-premise SAP BW / BW/4HANA Live connectivity and review Performance Optimization (Specifics for SAP BW) features.
- SAP Analytics Cloud – SAP BW live connection best practices: Click here
- How to enable HTTP/2 to support multi-processing in SAP Analytics Cloud: Click here
- See article 2245483 – Long runtime for input help – read mode M
- See article 2572550 - OLAP effort too large; add filter or remove drill down characteristic
- See article 2715030 - Considerations when using SAP BW and SAP S/4HANA Live Connections in SAC
- For SAP HANA live data connections:
- SAP HANA performance analysis for the view: Click here
- Hide in SAP HANA unnecessary dimension or measures: Click here
- See article 2591655 and the section Troubleshooting Multi-Dimensional Services Queries in the SAP HANA Platform online help.
- See article 2670064 - FAQ: SAP HANA Multi-Dimensional Services (MDS)
- See article 2550833 - HANA build-in procedure: EXECUTE_Analytical Engine
- See article 2223597 - Implicit SQL optimization of SAP HANA Calculation Views
- SAP HANA Troubleshooting and Performance Analysis Guide
- New! Guided Answer: Performance Problems for SAP systems
Data actions and Planning Features (in Planning models)
- Reduce the calculation scope as much as possible.
- Avoid unnecessary FOREACH loops.
- Follow the General Rules and Best Practices tips for Performance in the SAP Help portal.
- See 2855559 - Checkpoints: Performance issue related to SAP Analytics Cloud (SAC) for Planning features and functions.
- SAP Analytics Cloud Data Action Performance Statistics and Analysis.
Capturing performance information in Google Chrome
- If you have tested all the previous steps and still experience performance problems, please conduct the following so that SAP Product Support can investigate further:
- Capture a HAR file using the Network tab in Google Chrome Developer Tools. See article 2280022 - How to collect HTTP archive files (HAR) files.
- Capture a performance trace using the Performance tab in Google Chrome Developer Tools. See article 2413393 for further information.
- Google Chrome Performance Analysis Reference: Click here.
- Review article 2630653 - How to Troubleshoot and Trace SAP Analytics Cloud connecting to on-premise / acquired / imported data.
SAP Analytics Cloud Performance Analysis Tool and Administration Cockpit
- Review the Performance Analysis Tool for performance metrics for your service. For example, comparing performance of various objects, and their impact on overall performance.
- The SAP Analytics Cloud – Administration Cockpit is now available. See this blog for further information.
Cloud availability center and data center status
- The Cloud Availability Center offers a personalized dashboard with at-a-glance visibility into cloud product availability. Accurate, up-to-date information into the status of your cloud products, critical information, maintenance updates, notifications, all in one place. Read more about it here.
- See SAP Analytics Cloud - Cloud Service Status and for a personalized dashboard with information about your cloud product availability and maintenance, please use the Cloud Availability section in SAP for Me.
- The Ultimate Deep Dive into SAP Analytics Cloud Story and Data Analytics webinar series
- 2327454 - Low performance occurs in tables / grid and other areas of SAP Analytics Cloud
- 2699872 - How to improve performance in the SAP Analytics Cloud (SAC) app for iOS
- SAP Analytics Cloud best practices community topic page
- 2673776 - Restricted measures in the Cross calculations dimension causes poor performance in SAP Analytics Cloud
- 2591655 - Performance analysis when using SAP HANA Live Data Connections in SAP Analytics Cloud *** Master KBA ***
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Your feedback is important to help us improve our knowledge base.
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|How to optimize performance for on-premise SAP BW Live connectivity.pdf|