SAP Knowledge Base Article - Public

2510836 - iOS Success Factor application crashes when approving.

Symptom

When a manager uses the Successfactors mobile application to approve learning requests, the application closes itself. The approval goes through but the app crashes, and closes itself with out error.

Environment

SAP Learning Manamgnet System

SAP SuccessFactors Mobile Application for iOS and Android

Cause

No current known cause, possible issue with cached user data.

Resolution

Have the supervisor in charge of approvals deactivate ( or delete the application) and reactivate the supervisor's device. Then approvals should be working with out crashing.

Keywords

Google, Apple, Safari. , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Problem

Product

SAP SuccessFactors Learning 1705