SAP Knowledge Base Article - Public

2510636 - Job alert notification link for internal candidates not working.

Symptom

Job alert notification for internal candidates is redirecting candidates to the incorrect page.

Environment

SAP SuccessFactors - Recruiting Management

Reproducing the Issue

If an internal candidate isn't logged into system and clicks on the job alert notification link they are redirected to SuccessFactors Log In page.

Cause

When using SSO authentication and internal candidate isn't logged into system then the job alert notification link will redirect to the SuccessFactors login page.

Resolution

When using SSO authentication, the internal candidate must be logged in already for the Link to work as expected.

This is a known limitation. The links within the job alert emails are not converted to a SAML SSO friendly URL. For BCC, these links WILL NOT work unless the internal candidate is logged in already

Keywords

Job alert notification; Job alert link; Job alert link not working; Job alert for internal candidates; Email Job to Friend , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting 1608 ; SAP SuccessFactors Recruiting 1611 ; SAP SuccessFactors Recruiting 1705