SAP Knowledge Base Article - Public

2510553 - System Error or Dump When Trying to Reverse Payment Allocation

Symptom

You want to reverse a payment allocation and click the Reverse button.

You get a system error or Dump.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Payment Management work center.
  2. Go to the Payment Allocation subview.
  3. Show all Payment Allocations in status Posted.
  4. Select Payment Allocation ID ABC (ABC is the payment allocation ID).
  5. Click Reverse button.

You get the following system error:

"

An error occurred

Please try resuming your work. If you still face issues, report an incident.

Details

ClassName

sap.b.controller.event.PostRequest

MethodName

post

Response

500 SAP Internal Server Error

ERROR: The application running deliberately caused an abort with short dump. (termination: RABAX_STATE)

500 SAP Internal Server Error

ERROR: The application running deliberately caused an abort with short dump. (termination: RABAX_STATE).

"

  1. Navigate to the Document Flow tab.
  2. Click on the Journal entry Icon of the payment allocation to open the same.

The Journal entry ID is DEF (DEF is the journal entry ID).

The Set of Books is HIJ (HIJ is the set of books ID).

Creation date: DD.MM.YYYY

Posting has been made to the following G/L-Accounts:

G/L-Account G/L-Account Type
KLM AAA
NOP BBB

(KLM is the G/L-Account ID and its G/L-Account Type is AAA.)

(NOP is the G/L-Account ID and its G/L-Account Type is BBB.)

Cause

When you posted the respective Payment Allocation you used G/L Account KLM with G/L Account Type CCC (CCC is the initial G/L-Account type) .

In the meantime you changed the G/L Account Type from CCC to AAA (AAA is the new G/L-Account Type).

Since you used the same G/L Account with a different G/L Account Type for the posted payment allocation it is not possible to reverse the allocation.

You can check this as follows:

  1. Go to the Business Configuration work center.
  2. Go to the Reports view.
  3. Click the Configuration Change History link.
  4. Navigate to the Fine-Tune Settings tab.
  5. Filter for Charts of Accounts, Financial Reporting Structures, Account Determination.
  6. Click Download Change Details.
  7. A zip file will be downloaded.
  8. Open the same and then open the Excel file
  9. Use CTRL+F function to search and search for each G/L-Account KLM.

The G/L-Account type was changed from type CCC to type AAA on DD+X.MM.YYYY (X is any number of days after day DD).

Resolution

To reverse the payment allocation, you need to maintain the same G/L Account Type for the G/L Account you used when you posted the same.

  1. Go to the Business Configuration work center.
  2. Go to the Overview subview.
  3. Search and select the Charts of Accounts, Financial Reporting Structures, Account Determination activity.
  4. Click Change Immediately.
  5. Click the Edit Chart of Accounts link.
  6. Choose the respective G/L Account and maintain G/L Account Type.
  7. Save your changes.

Keywords

Zahlungszuordnung; Payment allocation; system error; reverse; stornieren; dump , KBA , zahlungszuordnung , payment allocation , reverse , stornieren , cl_fai2d_accountdet , AP-PAY , Payment Processing , How To

Product

SAP BUSINESS BYDESIGN 1708