SAP Knowledge Base Article - Public

2510332 - Email Notification for Self-Registered Scheduled Offering is not Triggered


Scheduled Offering Enrollment Notification (SystemEnrollmentNotification) is not triggered when the user self-assigns a Scheduled Offering. It works when the Scheduled Offering is Admin-assigned, but not when User-assigned.


SuccessFactors Learning Management System - All Versions

Reproducing the Issue

** NOTE: First, make sure that on the Scheduled Offering level, it is set to deliver notifications to User upon enrollment (under VIEW ALL). Also make sure that Global Variables > Mail is enabled and the Admin "AUTO-SCHEDULER" is active. **

Scenario 1:

1. Login as a User

2. Enroll in a Scheduled Offering

3. No enrollment notification email is sent to the user


Scenario 2:

1. Login as an Admin

2. Assign a Scheduled Offering to a user

3. User receives the enrollment notification


Why is Scenario 1 not triggering the enrollment notification even if the Scheduled Offering settings under "View All" are correct and the Mail is enabled in Global Variables?


Navigate to System Admin > Configuration > Global Settings > Mail Settings > User Notification Email

User Notification Email should not be blank. You can put in any generic email, and this would act as the "sender" of the email notification that the users receive when they enroll in a Scheduled Offering.




SystemEnrollmentNotification, Scheduled Offering Enrollment, Scheduled Offering Enrollment Notification not triggered   , KBA , LOD-SF-LMS-NOT , Notifications , Problem


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