SAP Knowledge Base Article - Public

2509255 - Drill down columns missing in Dashboard / Tile

Symptom

  • Drill down columns are missing in a Dashboard / Tile.
  • The behaviour could appear irrespective of whether the Dashboard / Tile is a standard or a custom one.
  • It persists even if the drill-down columns re reconfigured by editing the actual Tile.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HCM Suite
    • Dashboards

Reproducing the Issue

  1. View the Dashboard / Tile under concern (Home Page / Dashboard sub-tab / Report Centre)
  2. Click a graph to view the drill-down columns
  3. The drill-down columns displayed, are less than the ones configured.
    The below example shows 4 columns

displayed_.jpg

But the tile actually has 10 columns configured for droll down

drill_down_configured.jpg

Cause

The user has accidentally / intentionally edited the drill down columns at a user level

Resolution

  1. View the tile under concern
  2. Click to drill down the data
  3. Click any column's name / header
  4. Click 'columns'
  5. You will see all the columns listed (pre-configured for that Dashboard / Tile)
  6. Only the checked / ticked columns will be displayed and unchecked ones will not

checked_unchecked.jpg

Keywords

Columns, missing, drill, down, dashboard, tile, youcalc, gone, how, unhide, select, unselect , KBA , LOD-SF-ANA-DSH , YouCalc Dashboards and Tiles (Dashboards 2.0) , Problem

Product

SAP SuccessFactors HXM Suite all versions