SAP Knowledge Base Article - Public

2507813 - Original Content Attachment Missing In Email Activity

Symptom

Original Content attachment is not automatically generated for incoming email.

Reproducing the Issue

  1. Go to the Activities work centre.
  2. Select the Email work centre view.
  3. Open activity 123 (123 represents the ID of the email activity).
  4. Select the Attachments facet.
  5. You see that the Original Content html file is missing.

Cause

This is the standard expected system behaviour.

Resolution

When sending an email from Outlook and the format text is changed to plain or rich text no html file is being automatically generated for the original email content.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer core applications 1705 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711