SAP Knowledge Base Article - Public

2507503 - Single Contact Used For Multiple Accounts Generates Multiple Contacts After Replication

Symptom

When replicating C4C accounts that share common contact between them to ERP; Multiple contacts are created in ERP (One for each account with which the contact is related).

Reproducing the Issue

Replicate multiple accounts that share a single common contact between them from C4C to ERP. This will in turn generate multiple contacts in ERP; One for each account.

Example:

2017-07-26_15-04-13.png

Cause

This happens because the SAP ERP system only supports 1:1 Account-Contact relationship, so for every relationship that the C4C account has, multiple ID mappings will be written from ERP when replicated. A new contact will be created in ERP for every C4C related account.

Resolution

This is an expected behavior.

Keywords

KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711