SAP Knowledge Base Article - Public

2507471 - JPB - Error When Adding Familes, Roles and Corresponding Skills From Success Store - SuccessFactors Employee Profile

Symptom

  • Error when creating Families and Roles using SucessStore to JPB:

"error happened"

Error.PNG

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"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Employee Profile
  • This could occur in an Employee Profile and People Profile 3 instances within BizX
  • An instance with Job Profile Builder Implemented 

Reproducing the Issue

  • Navigate to "Manage Job Profile Content" from the Admin Center

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  • Select "Familes and Roles" from the Drop Down. 
  • Add Familes and Roles from Success Store
  • IT IS IMPORTANT TO NOTE HERE THAT OUR LANGUAGE IS "ENGLISH_UK"

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  • Select your desired Family / Role / Then Select Add Role + Family 

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  • We are then given the following Error :

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Cause

  • The root cause is becuase you are attempting to add Family and Role with the language as "English_UK";
  • It is stated that all interactions with the SuccessStore must be performed when in Locale "English_US";
  • By interaction, when adding any data or managing any data from the SuccessStore, you must change your locale currently in use to "English_US". 

Resolution

Change the Language to English_US as below steps:

  1. Click on Options;
  2. Change Language;
  3. Select "English US:
    7777.png
    Then

    8888.png

After the locale has been changed.

Go back to "Manage Job Profile Content" as seen above.
You will notice that our locale in the manage job profile content has been changed to "English_US" as seen below

LocalJOPB.png

  • When we then follow the same initial procedure , selecting our desired family / role then choose "Add Role + Family" we will be greeted with a confirmation "Selections Added" as seen below : 

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  • Having changed your local from the main options menu you should have no further issues / errors of this nature when adding data from the SuccessStore. 
  • It Is important to note here, as seen in the two screenshots below , change the locale from the "main options menu" and NOT from the JPB interface language Option , as below:

    111111.png

 

Keywords

SuccessFactors; SuccessStore; Job Profile Builder; JDM 2.0; Error Happened; Skills Store; Familes and Roles; JPB Error; Manage Job Profile Content; Manage SuccessStore Skill Content; , KBA , LOD-SF-EP-JPB , Job Profile Builder , LOD-SF-EP-PP3 , People Profile (PP3) , How To

Product

SAP SuccessFactors HXM Suite all versions

Attachments

Adding FromSuccessstore.PNG
Adding.png
Change Locale.png
Error.PNG