SAP Knowledge Base Article - Preview

2507012 - Error Opening a Performance Review Form in the SuccessFactors Mobile App - Load error/Unable to load data

Symptom

  • When Trying to open a Performance Management form on the mobile app an error is returned:

"Load error. Please try again" or "Unable to load data. Please check your connection and try again."

  • A user (usually an admin) is able to load Performance Forms for other users in mobile but gets an error when trying to load their own form.
  • They can open a form using the web application but the same form will not open in the mobile app

 mobile error.PNG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors Mobile

Product

SAP SuccessFactors Mobile all versions ; SAP SuccessFactors Performance & Goals all versions

Keywords

sf, success factors, MOB, PM, apple, ioS, android, mobile. App, API, Admin access to OData API, basic authentication, Review, Form, To Do, Review Performance , KBA , LOD-SF-PM-MOB , Mobile Interface , Problem

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