SAP Knowledge Base Article - Preview

2507012 - "Load error. Please try again." or "Unable to Load Data" Error when Opening PM Forms on iOS and Android - Performance Management

Symptom

  • When Trying to load a Performance Management form on the mobile app an error is returned.
  • A user (usually an admin) is able to load Performance Forms for other users in mobile but gets an error when trying to load their own form.
  • The user can load the forms using the web application

 mobile error.PNG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors Mobile Performance Management

Product

SAP SuccessFactors Performance & Goals all versions

Keywords

PM, performance management, apple, ioS, android, mobile. App, API, Admin access to OData API, basic authentication, Review, Form, load, unable to load data, load error, try again, To Do, Review Performance , KBA , csg_q , LOD-SF-PM-MOB , Mobile Interface , Problem

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