SAP Knowledge Base Article - Public

2506932 - Lead Source 006 does not Appear in Lead Creation or Edit

Symptom

You are trying to use the Lead source 006 in a Lead but the option is not available. However, you saw it maintained under Maintain Sources in the Fine-Tuning activity Leads inside Business Configuration.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center;
  2. Select the Leads view;
  3. Click New button open an existing Lead;
  4. Open the Source field drop-down menu;
  5. Notice that Source 006 maintained within your Business Configuration is not listed.

Cause

The lead Source 006 is pre-defined as Avention Integration. If Avention Integration (a third party integration) was not scoped in your system, this will not be available.

The source cannot be manually entered.

Avention Integration was introduced in C4C 1405 (at that time called “Once Source Inc” ) but that Avention has stopped to support SAP C4C.

Resolution

This is the system expected behavior. Renaming source 006 will not change this behaviour.

We suggest to create a new Z-source, instead, if you want to use it manually.

To scope Avention Integration (third party):

  1. Go to the Business Configuration work centre.
  2. Go to the Implementation Projects view.
  3. Select the relevant project.
  4. Navigate to step three, questions.
  5. Select Sales > Leads.
  6. Search the question: "Do you want to enable integration with Avention?"
  7. Scope if required for your project.
  8. Save.
  9. Continue/Finish.
  10. Refresh the system.

Keywords

source missing, standard source not available , KBA , SRD-CC , Cross Components , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions